Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your oud oils and perfumes 100% authentic?
Yes, we pride ourselves on sourcing only the finest, 100% pure oud oils and authentic luxury fragrances directly from reputable distillers and heritage houses.
How long does the scent of your oud perfumes typically last?
Due to the high concentration of natural resins and oils, our fragrances typically offer exceptional longevity, lasting between 8 to 12 hours on the skin and even longer on clothing.
Do you offer international shipping?
We ship our luxury collections worldwide. Shipping times and costs vary by destination, but most international orders arrive within 7-14 business days via tracked courier.
What is your return policy for opened fragrances?
To maintain hygiene and product integrity, we can only accept returns on items that are unopened and in their original cellophane packaging within 30 days of purchase.
Can I request a sample before committing to a full bottle?
We offer a curated Discovery Set that allows you to experience a variety of our signature scents in 2ml vials before investing in a full-sized bottle.
How should I store my oud to maintain its quality?
Fragrances should be stored in a cool, dark place away from direct sunlight and extreme temperature fluctuations to preserve the delicate aromatic compounds.