Returns & Exchanges
At OUD SHOP, we want you to be completely satisfied with your luxury fragrance purchase. If your selection is not quite right, we offer a 30-day return policy for unopened and unused items in their original packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully pack the unused fragrance in its original box and protective sleeve to ensure the delicate glass bottle is not damaged during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of receiving your authorization.
Quality Inspection & Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing